Dear Valued Guest,
It is our pleasure to welcome you to Athenian Montaza Hotel. Whether you are travelling for business or pleasure, we know you have a variety of hotels to choose from, and we are honored that you have selected our hotel. Our professional and friendly staff are committed to ensuring that your stay is both enjoyable and comfortable.
Provide friendly, courteous service. Provide a clean comfortable room, where everything is in working order.
During your stay, we will adhere to our Hotel’s Service Commitment by providing you with outstanding service. In other words, we promise you a sensational experience by providing the cleanest room, friendliest staff and best value while you are our guest.
If you experience any unsatisfactory issues while staying with us, please contact the Front Desk immediately to allow us the opportunity to correct the situation.
Again, thank you for choosing our hotel where our promise to you is a sensational visit. We look forward to serving you now and on future trips to Athenian Montaza Hotel.
AIR CONDITIONING
To control the temperature in your room use the switch ON to turn on the unit. Guests are requested to switch off the air condition when the windows are open.
ATM SERVICE
There are some ATM machines located in near hotel. Please contact our Front Desk for assistance.
AREA ATTRACTIONS
Expect a memorable vacation in Athens. Our distinctive blend of heritage, contemporary lifestyles, spectacular recreational opportunities, attractions and events bring a lot of visitors a year for vacations that are always too short.
Please contact our Concierge Desk for sightseeing information.
BANKS
Banking hours are generally Monday to Friday 8:00 a.m. to 2:00 p.m. Please contact our Front Desk for assistance.
BREAKFAST
“The Perfect way to start your day” Breakfast is served in our restaurant from 7:00 a.m. to 10:00 a.m. from Monday to Friday and from 7:00 a.m. to
10:30 a.m. during weekends.
Should you wish to leave earlier than our Breakfast times, please let the Front Desk know one day before your departure date and we will gladly make up a takeaway breakfast pack for you.
BREAKAGES AND MISSING ITEMS
Please note that you will be held responsible for all/any breakages and/or missing items in your room and will be charged accordingly.
BUSINESS CENTRE
Our Business Centre at mezzanine features as workstation. In addition, printing and photocopying are available during business hours at a reasonable charge. Please dial 100.
BABY SITTING
Please contact the reception for any information about the care of your children. We need prior notice of at least 24 hours. Please note that this service is provided by external partners. Therefore, you will be asked to sign a form which excludes the hotel from any responsibility.
CAR RENTAL
Please call our Front Desk staff to arrange for a rented car to be delivered to you at the Hotel. Please dial 100.
CHECK-OUT TIME
If the hotel is fully booked it is unlikely that the hotel will offer you the late check-out option. Please request the hotel reception to keep your luggage until your departure (after having checked out before 11:00 noon). If you really need the room, the final option is to pay for an entire additional night.
CONCIERGE
Our Front Desk staff will be delighted to provide you with information about the area. Please dial 100.
CREDIT CARD
We accept Visa & Master Card.
CRIBS
Subject to limited numbers cribs are available free of charge. Please contact Front Desk.
DISABILITY ROOMS
The hotel can offer rooms specially equipped to accommodate handicapped guest. Should you need assistance in this regard, please contact reception.
DOCTOR
If you need a doctor to visit you at the hotel, contact the reception desk 100. Please note that all charges must be dealt directly and cannot be charged to your hotel bill.
DO NOT DISTRURB
If you do not wish to be disturbed, please indicate this by hanging the “Do not disturb” card on the doorknob of your room.
ELECTRICITY
The voltage is 220V. Adaptors are available at the reception.
EMERGENCIES
To ensure your safety and comfort, we encourage you to read the security/safety section and its’ emergency phone list in this directory along with the evacuation instructions as bellow.
EVACUATION PROCEDURE
Please take note of the evacuation signs around the hotel. In the event of an emergency, DO NOT PANIC. Advise the Reception immediately by dialing 100.
PHOTOCOPY SERVICES
Photocopy service is available 24 hours a day for a minimal charge.
FIRST AID
Should you require any assistance, please contact our Front Desk at 100.
HOUSEKEEPING
Our housekeeping staffs are scheduled to service your guest room between 7:00 a.m. to 4:00 p.m. each day. Should you require service at a specific time during your stay, please contact the Front Desk100.
If you require additional pillows, lost and found, cots, and Please dial 100.
HAIR DRYER
There is a hair dryer in your bathroom.
INTERNET
High speed internet connection is available in all our rooms and common areas. If you experience any problems with your connection, please contact Reception.
IRON AND IRONING BOARD
Available on request. Please contact our Front Desk by dialing 100.
KEY/ELECTRIC CARD
Should you lose your key/electric card, please immediately notify the Front Desk. For your own protection, you will be asked for identification. Please return your key card to the Front Desk upon check-out.
KETTLE
We provide kettle in all our rooms.
LOCAL TELEPHONE CALLS
Please contact our receptionist for assistance by dialing 100.
LOST AND FOUND
The hotel has a lost & found section which is part of our Housekeeping Department. In line with local regulations, non-valuable lost and found items will be stored for a period of three months and after which, the items will be discarded. Valuable items are handed over to the local police authorities after a period of six months.
LAUNDRY
Please contact our front desk, in order to give a laundry bag and the price list. This service is not available on weekend and public holidays.
MAINTENANCE
If something is not in working order, please call your Front Desk by 100.
MEAL IN BOX
We provide if you wish meal in box.
NON-SMOKING
Athenian Montaza Hotel is over 100% non-smoking. Should anyone smoke in your non-smoking guest room during your stay, an additional 200 Euro charge will be applied to your account for the cost of purification. We hope you will respect the fact that many individuals today have severe allergies. Thank you for your cooperation.
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PET POLICY
For the convenience of other guests and, in an effort to help us provide the cleanest and most sanitary accommodations possible, pets are not permitted.
ROOM SERVICE/RESTAURANT
Drinks: from 7:00 a.m. To 11:00 p.m. a day.
Food: from 7:00 a.m. to 2:00 p.m. & from 7:00 p.m. to 11:00 p.m.
SIGHT SEEING TOURS
Please contact our Front Desk for sightseeing information.
SAFETY DEPOSIT
We advise our quests to make use of the safe box located in the wardrobe each room for securing all valuables. Please read the instructions at the safe box door. The hotel is not responsible for the loss of valuables left in the room or in the safe box.
SUNDRIES
We truly care about your stay. If you have forgotten something, we have a variety of sundry items available at the Front Desk. Please call you Guest Service Representative. Please dial 100.
TAXIS
Please contact our Front Desk 100 for any requirement taxi.
VISITORS
For safety reasons, residents wishing to take visitors to their room must register them at the reception. Non-registered guests are not permitted beyond the lobby and the bar.
WAKE-UP CALLS
Please dial 100 to contact our Front Desk to make morning call.
WIFI
A complimentary Wi-Fi service is available in hotel guest rooms and in public areas.
FIRE SAFETY
Please, read carefully the following information and instructions:
Equipment
Our hotel has all the necessary fire extinguishing equipment, in accordance with the Europeans standards. On each floor there are:
- Smoke detectors in the corridors, the stairway and the communal areas, which automatically activate the hotel’s general alarm system.
- Red alarm bells to activate the fire alarm system, when necessary.
- Regulation standard kits containing all necessary fire extinguishing devices.
- Portable fire extinguishers.
- Water hoses, located across from the elevators to be used only by qualified staff.
- Pinned behind the door of each room a plan indicating the fire exit from the main stairs.
Preventive measures
- Upon arrival, please familiarize yourself with the location of the staircase and fire extinguishers.
- If you are hard of hearing or have any other disability which would affect your exit in the event of a fire, please inform the reception upon arrival.
- The use of appliances (such as kettles and electric irons) other than those provided by the hotel is forbidden.
- Do not attempt to repair any electrical malfunction in your room. Contact the reception.
- Should you discover that something from the equipment does not function properly, please contact the reception desk immediately.
In case of fire
- Contact the reception desk immediately at 100 or 200.
- Sound the alarm immediately, by breaking the glass in one of the call-points on each floor.
- Use the main stairways.
- Do not use the lifts.
- Listen carefully and calmly to the instructions given by our personnel or firemen.
- Please make sure you are familiar with the fire exit routes from your room. Do not jeopardize your safety by staying behind to collect your personal belongings.
- Give assistance to children and people who need help.
- To get away from a smoke-filled area, cover your face with a wet towel.
- If the fire is small, use the nearest fire extinguisher.
- To enable the management to ensure that all persons in the hotel have been accounted for in an emergency, you are requested to assemble outside the hotel’s main entrance.
